Faulkner Direct Limited Warranty FAQs
We Have You Covered
The majority of our vehicles are still supported by the manufacturer warranty, but if that coverage is set to expire prior to 6 months or 6,000 miles from date of purchase, we provide you with a Limited Warranty to ensure that you are covered at no cost to you. It's just one more way we give our online customers peace of mind today and down the road.
The 6 month/6,000 mile Limited Warranty Term begins on the Vehicle Purchase Date, and Warranty Term mileage is measured from Current Odometer. The Limited Warranty terminates upon the earlier of months or mileage.
Engine System:
Engine cylinder block and cylinder heads, all internal Lubricated Parts in the engine cylinder block and cylinder heads, cam timing actuator, cam timing solenoid, dipstick, engine mounts, engine oil cooler lines, exhaust manifolds, harmonic balancer, intake manifold, oil pan, timing belt, timing chain, timing cover, timing gears, turbocharger, supercharger, and valve covers.
Transmission/Transaxle System:
All internal lubricated parts in the transmission / transaxle case, dipstick, flex plate, neutral safety switch, output shaft speed sensor, shifter, shifter cable / linkage, torque converter, transmission cooler lines, transmission control module, transmission mounted speed sensor, transmission mounts and vacuum modulator.
Drive Axle System:
Drive axle housing, all internal Lubricated Parts in the drive axle housing, constant velocity joints, constant velocity joint boots, drive shafts, and universal joints.
Transfer Case System:
Transfer case, all internal Lubricated Parts in the transfer case, four wheel drive actuator, four wheel drive switch, four wheel drive solenoid, and transfer case sensor.
Hybrid/Electric Vehicle (EV) Systems::
Hybrid / EV battery coolant pump, hybrid / EV battery cooling fan motor, hybrid / EV generator, hybrid / EV motor, input damper, and inverter / converter.
Note:
Seals and gaskets in any system listed are not Covered Parts.
Our Limited Warranty is included with every online purchase where the vehicle manufacturer warranty is set to expire prior to 6 months or 6,000 miles from date of purchase. There is no additional charge for this coverage.
Simply follow the manufacturer's published maintenance requirements and maintain proper fluid levels
We can handle all your repairs at any of our 31 locations. However, if you’re unable to make it back to one of our dealerships, you are free to have your vehicle repaired at any approved, licensed repair facility in the U.S. or Canada. When your vehicle suffers a breakdown, you should immediately call the warranty administrator toll free at 1-855-342-0321 prior to obtaining service if you think the repairs may be covered under this warranty and an authorization number must be issued, before any repairs are started on the vehicle.
The Limited Warranty is administered by Ethos Group, Inc., P.O. Box 140249, Irving, Texas 75014-0249 | www.egassurance.com.
Definitely! As you explore your purchase options, you will be presented with protection options, coverage details, and pricing. Please let us know if you have any questions.
The certified and powertrain warranties that we offer in-store require that the vehicle be repaired at a Faulkner location. However, most of our online customers are outside of a convenient distance for this coverage, so we partnered with Ethos to offer protection for our online customers. Our limited warranty will include a $100 deductible, while the in-store limited warranty will not have a deductible. The best part is that you are free to have your vehicle repaired at any approved, licensed repair facility in the U.S. or Canada and towing and rental car reimbursements as well.
We're here to help
We want you to feel confident and supported throughout your vehicle-buying journey. Contact us if you have a question or concern. We’ll do our very best to provide answers and set your mind at ease.