Frequently Asked Questions
- Search for and buy a vehicle you love
- See personalized estimated monthly payments without impacting your credit score
- Get a Kelley Blue Book® value to sell your current vehicle outright, or apply it towards a purchase
- Select extended coverage and insurance plans to protect you and your vehicle
- Apply for an auto loan
- Schedule delivery
When you first visit Faulkner Direct, the rates and monthly payments you see for each vehicle are averages and not based on your individual credit score and down payment.
These estimates are designed to provide you an estimate of your monthly payment. Your actual monthly payments will vary based on your personal credit.
Personalized payments provide estimates of your monthly payments, empowering you to see financing details on most vehicles, including:
- Down payment
- Rates
- Terms
- Local taxes and fees
Like pre-qualification, getting your personalized payments will not impact your credit. Unlocking your personalized payments is quick and easy. It takes just a few moments to fill some basic information. Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.
Yes! Faulkner Direct allows you to apply for an auto loan directly on the site through our financing partners. Once you find a vehicle you love, applying for an auto loan on Faulkner Direct is a snap, especially if you are already seeing personalized payments. We will pre-fill much of the credit application using info you have already provided to us to save you time.
Yes! You can pay with cash or bring your own third-party financing by choosing the cash option when submitting your order.
All Faulkner Direct vehicles are offered with our best price right up front. Putting our best prices online gives our customers an easier buying process and allows each shopper to build real payment plans without contacting a dealership. Occasionally a vehicle’s price may be changed online due to market conditions, vehicle age, and other industry variables
You have direct access to Kelley Blue Book Instant Cash Offer, a trade-in valuation tool built into our Faulkner Direct. Just enter your vehicle details and obtain a value.
The Kelley Blue Book Instant Cash Offer provides a firm offer presuming an accurate description of the vehicle is provided. You can then use the equity value as part-payment for a new vehicle. The physical trade-in will take place at the point of delivery.
The Faulkner Direct delivery agent will verify the trade-in vehicle matches the condition provided in the Kelley Blue Book Instant Cash Offer process.
You can still trade your vehicle in at Faulkner Direct, even if you owe more on it than its current value. The payoff may affect the rate and terms of your finance offer.
Sometimes our algorithm gets stumped. This is why we offer personal assistance as you complete your purchase.
You may occasionally see a vehicle labeled Sale Pending, meaning another customer is currently placing an order on it. However, if that customer does not continue with the purchase, the vehicle will be released back into our inventory and be available again.
The majority of our vehicles are still supported by the manufacturer warranty, but if that coverage is set to expire prior to 6 months or 6,000 miles from date of purchase, we supplement it with a Limited Warranty to ensure coverage at no cost to you. Either way, you are covered for 6 months or 6,000 miles from time of purchase! It’s just one more way we give you peace of mind today and down the road.
See warranty details.
We offer several Aftermarket Product Protection Plans for purchase to help you extend your peace of mind.
Some include plans for bumper-to-bumper coverage, tire & wheel, dent & dings, windshield and key replacements, GAP insurance and so much more.
As you move through Faulkner Direct to purchase your vehicle, we will present you with a few aftermarket products that align with your personalized needs and will protect your new vehicle.
We will complete the registration for you! For vehicles registered in PA. we can complete the registration online and issue you a Pa. license plate. For other states, we will issue a temporary plate and work with our titling company to complete your state’s registration. Your permanent plate and registration will be mailed to you when your registration is completed by your state’s DMV. Some states restrictions, emissions/safety inspection requirements, or additional fees may apply.
There are several benefits to creating an account on Faulkner Direct:
- Easily save your favorite vehicles and searches
- Review your documents and previous order history
- Pick up where you left off in the checkout process
Upon completion of your purchase, a Faulkner Direct representative will contact you to schedule delivery to your door or pick up from one of our 30+ locations.
Delivery is provided at no additional expense within 200 miles of the current location of the vehicle. For deliveries outside of that radius, additional transportation fees may apply. Please rest assured that we will review any additional fees, if applicable, with you in detail prior to completing your purchase.
Yes! We offer the one of the largest factory certified pre-owned vehicle inventories in the state of Pennsylvania. There may be additional factory Certified Pre-owned offers or incentives available on these vehicles that are listed. Our Faulkner Direct team will inform you if there are any applicable offers or incentives on your vehicle of interest.